Last Updated: May 31, 2025
At Bar-code.xyz (“we,” “us,” or “our”), we provide a platform for generating barcodes and QR codes, offering both free and premium subscription services. This Refund Policy outlines the conditions under which refunds may be requested for our premium subscription plans, which include unlimited barcode and QR code generation, saving capabilities, and bulk generation features. By purchasing a premium plan or using our services, you agree to the terms of this Refund Policy.
1. General Refund Policy
We strive to ensure your satisfaction with our premium subscription plans. Refunds are provided under specific circumstances, as outlined below, and are subject to our discretion unless otherwise required by applicable law. Our free barcode generation service is not eligible for refunds, as it is provided at no cost.
2. Premium Subscription Plans
Our premium plans offer unlimited barcode and QR code generation, saving capabilities, and bulk generation features. Refunds for these subscription plans are subject to the following conditions:
2.1 Refund Eligibility
2-Day Money-Back Guarantee: If you are dissatisfied with your premium plan, you may request a full refund within 2 days of your initial subscription purchase, provided you have not extensively used the premium features (e.g., generating and saving a large volume of barcodes or QR codes). Extensive use is determined at our discretion.
Technical Issues: If you experience persistent technical issues with the premium features (e.g., inability to generate, save, or bulk-generate barcodes/QR codes due to issues on our end) and we cannot resolve the issue within a reasonable timeframe, you may request a refund within 2 days of purchase.
Incorrect Purchase: If you accidentally subscribe to the wrong plan (e.g., annual instead of monthly), you may request a refund within 1 days of purchase, provided the premium features have not been used.
2.2 Non-Refundable Circumstances
Refunds will not be issued in the following cases:
You have used the premium features extensively, such as generating and saving a large number of barcodes or QR codes or using bulk generation tools.
You request a refund after the 2-day money-back guarantee period for initial dissatisfaction.
The issue is due to user error, misuse, or failure to follow provided instructions (e.g., incorrect input for barcode/QR code generation).
You change your mind or no longer need the premium features after the 2-day period.
The premium plan was purchased through a promotional offer or discount that explicitly states no refunds.
2.3 Recurring Subscriptions
No Refunds for Processed Payments: Refunds are not available for payments already processed for recurring subscriptions (e.g., monthly or annual renewals) beyond the 2-day money-back guarantee for the initial purchase, except where required by law.
Cancellation: You may cancel your subscription at any time to prevent future charges, but no refunds will be provided for the current billing period. Cancellation takes effect at the end of the current billing period.
2.4 Trial Periods
If your premium plan includes a free trial, you may cancel during the trial period without charge. No refunds will be issued for charges incurred after the trial period ends if you continue the subscription.
3. Free Services
Our free barcode generation service is provided at no cost and is not eligible for refunds. If you encounter issues with the free service, please contact us at [email protected], and we will work to resolve them, but no monetary refunds apply.
4. Refund Request Process
To request a refund for a premium plan:
Contact us at [email protected] within the applicable refund period (e.g., 2 days for initial dissatisfaction or incorrect purchase, 2 days for technical issues).
Provide your order number, subscription details, and a description of the reason for the refund request. For technical issues, include any relevant screenshots or error messages.
We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method within 10 business days.
5. Cancellations
Subscription Cancellations: You may cancel your premium plan at any time through your account settings on the Site or by contacting us at [email protected]. Cancellation will take effect at the end of the current billing period, and no further charges will be applied. No partial refunds will be issued for the current billing period.
Promotional Offers: If you cancel a subscription purchased through a promotional offer, you may lose access to any promotional benefits (e.g., discounted rates) upon cancellation.
6. Legal Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws. For example:
European Union Residents: If you are in the EU, you may have a 14-day cooling-off period to cancel digital services under certain conditions, as required by EU consumer law.
California Residents: Under the California Consumer Privacy Act (CCPA) and other applicable laws, you may have additional rights regarding your subscription.
If you believe you are entitled to a refund under applicable law, please contact us at [email protected] with details of your request.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Site or, where required, by direct communication. The “Last Updated” date at the top of this policy indicates when it was last revised.
8. Contact Us
If you have questions, concerns, or refund requests, please contact us at:
Email: [email protected]
We will respond to your inquiries as soon as reasonably possible, typically within 5 business days.
By purchasing a premium plan on Bar-code.xyz, you acknowledge that you have read, understood, and agree to this Refund Policy.
